Terms and Conditions
Welcome to Black Thread Co. We take pride in offering made-to-measure, handcrafted clothing that is tailored specifically for you. Please read our terms and conditions carefully before placing an order.
COLOUR VARIATION
Due to differences in screen resolutions, lighting, and the handmade dyeing process, the colour of the final garment may vary slightly from what is displayed on our website or social media. Such variations are natural and not considered defects. Additional pieces ordered at a later date may also have a slight colour variation. This is to be expected when ordering any online products.
HAND EMBROIDERY VARIATIONS
All hand-embroidered outfits are crafted by skilled artisans, making each piece unique. Slight variations in embroidery patterns, stitch density, and thread colours are natural and add to the charm of handmade craftsmanship. These differences are not considered defects.
DELIVERY TIMELINE
Each product page includes a DELIVERY TIMELINE stating the estimated time required for that particular product to be prepared and delivered. Delivery timelines may vary depending on the garment, customisation requirements, designer and delivery destination.
If you require your order by a specific date, please contact us before placing the order so that we can confirm in writing whether your requested delivery date can be met. Please do not rely on the estimated delivery timeline for a fixed-date event unless the date has been confirmed by us in writing.
NO REFUNDS OR EXCHANGES
As each garment is custom-made to order, we do not offer refunds or exchanges. Please ensure that you provide accurate measurements and specifications at the time of order placement.
We strongly advise that additional margin is added to your measurements as it’s easier to make adjustment and in most cases you have the additional embroidery in tact. We are not obliged to do any adjustments for you.
Please be mindful that as a second fitting is not possible with online purchases there may be minor adjustments. This can be adjusted by yourself or a tailor of your choice.
We try our very best for you to have the best fit but some adjustments may be required on occasions due to change in body measurements from when submitted to when the outfit arrives. This can be between 4-6 weeks and longer.
REPAIRS & REPLACEMENTS
If an item is found to have a manufacturing fault we will need to know within 12 hours of delivery. We will assess the case and revert back to you promptly. The item should not have been worn. We will know if it has been worn.
Please note, we only consider products faulty if they have a severe defect or damage making it unwearable. Items that are damaged due to normal wear are not considered damaged or faulty products.
ORDER MODIFICATIONS & CANCELLATIONS
Our made-to-order and customised garments are created specifically for each client according to their confirmed measurements and customisation requirements.
If you wish to request a change or cancellation, please contact us immediately. Once an order has entered production—including fabric dyeing, cutting, embroidery, stitching or any other custom work—it can no longer be changed or cancelled, and a refund will not be provided for a change of mind.
This does not affect your statutory rights if an item is faulty, not as described or otherwise does not comply with applicable consumer law.
CARE INSTRUCTIONS
To ensure the longevity of your garment, please follow the provided care instructions. Hand-dyed fabrics may experience slight colour bleeding in the initial washes.
Our garments should be dry cleaned and steam ironed on low heat.
ACKNOWLEDGE AND AGREE
By placing an order with Black Thread Co, you acknowledge and agree to these terms and conditions.
